Qaitbay has announced a significant advancement in customer contact technology with the debut of VersaDoc. This real-time, AI-driven assistant is designed to help agents quickly retrieve information from an organization’s knowledge base. By utilizing generative AI, the platform provides agents with the precise information they need without sacrificing the personal touch required in customer interactions.
Qaitbay is an expert brand developed by CIMSOLUTIONS, an organization with more than 600 professionals and 30 years of IT experience. They are dedicated to helping organizations make complex information understandable, reliable, and usable. Their multidisciplinary team works across seven offices to deliver solutions that prioritize both operational efficiency and ease of use.
A major bottleneck in customer service is the time agents spend searching for information across disjointed systems, which can consume up to 30% of their workday. VersaDoc addresses this by enriching existing organizational knowledge into a context-aware layer where AI can operate securely. This allows the system to process multimodal data to provide instant assistance during customer conversations.
The launch of VersaDoc is a strategic response to the labor shortages and rising costs currently affecting global contact centers. By providing agents with immediate access to reliable information, the tool helps improve First Contact Resolution and customer satisfaction. It also helps managers maintain oversight and compliance in an increasingly complex informational environment.
As we look to the future, the responsible use of generative AI will become a cornerstone of organizational success. Qaitbay’s VersaDoc sets a new standard by focusing on verified internal knowledge sources rather than uncontrolled data. This approach allows businesses to leverage the power of AI while ensuring the highest levels of accuracy and security for their customers.
Oliver Talens Qaitbay [email protected]
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